Dynamics NAV 11.00 - Service Order Management Capability

Service Order Management

Objects

#	Object name	Coupling	Δ C	LOC	Δ L	Fields	Δ F	Methods	Δ M
5900	Service Header	66	2	1532	1614	142	142	145	133
5901	Service Item Line	35		1012	2625	63	63	65	64
5902	Service Line	92	2	1965	4614	148	148	202	179
5903	Service Order Type	1		1	4615	2	2	1	1
5904	Service Item Group	3		5	4620	6	6	1	1
5905	Service Cost	2		4	4624	9	9	3	3
5906	Service Comment Line	3		18	4642	8	8	2	2
5907	Service Ledger Entry	12		58	4700	56	56	7	7
5908	Warranty Ledger Entry	8		14	4714	35	35	3	3
5909	Service Shipment Buffer			9	4723	7	7		0
5910	Service Hour	2		26	4749	7	7	6	6
5912	Service Document Log	3		43	4795	10	10	5	4
5913	Loaner	7		39	4834	13	13	6	6
5914	Loaner Entry	1		4	4838	13	13	1	1
5915	Fault Area			4	4838	2	2		0
5916	Symptom Code			4	4838	2	2		0
5917	Fault Reason Code			4	4838	4	4		0
5918	Fault Code	1		4	4842	4	4	2	2
5919	Resolution Code			4	4842	2	2		0
5920	Fault/Resol. Cod. Relationship	2		6	4848	8	8	3	3
5921	Fault Area/Symptom Code			6	4848	3	3		0
5927	Repair Status	3		66	4914	18	18	13	13
5928	Service Status Priority Setup	2		9	4923	2	2	1	1
5929	Service Shelf			9	4923	2	2		0
5933	Service Order Posting Buffer	1			4923	21	21		0
5934	Service Register	1		1	4924	8	8	1	1
5935	Service Email Queue	2		12	4936	11	11	2	2
5936	Service Document Register	1		43	4979	4	4	3	3
5989	Service Shipment Item Line	8		16	4995	52	52	3	3
5990	Service Shipment Header	16	1	35	5028	124	124	10	8
5991	Service Shipment Line	25		138	5165	98	98	11	11
5992	Service Invoice Header	17	-1	41	5222	135	134	15	15
5993	Service Invoice Line	18		60	5282	96	96	11	11
5994	Service Cr.Memo Header	17	-1	41	5339	126	126	15	15
5995	Service Cr.Memo Line	16		41	5380	90	90	9	9
5996	Standard Service Code	8		82	5462	3	3	6	6
5997	Standard Service Line	12		91	5551	12	12	21	19
5998	Standard Service Item Gr. Code	10		72	5623	3	3	5	5

#	Object name	Coupling	LOC	Δ L	Methods	Δ M
5900	Service Order	10	76	76	13	13
5901	Service Item Line Labels	1	23	99	2	2
5902	Service Quote	11	82	181	17	17
5904	Service Tasks	1	3	184	2	2
5908	Service Order - Response Time	1	13	197	3	3
5909	Service Profit (Resp. Centers)	2	22	219	4	4
5910	Service Profit (Serv. Orders)	2	27	246	6	6
5911	Service - Invoice	22	241	487	27	27
5912	Service - Credit Memo	16	169	656	25	25
5913	Service - Shipment	14	92	748	20	20
5914	Delete Invoiced Service Orders	14	48	796	2	2
5915	Service Document - Test	19	365	1161	27	27
6001	Batch Post Service Orders	5	43	1204	9	9
6002	Delete Service Document Log	5	41	1245	9	9
6004	Batch Post Service Invoices	5	36	1281	8	8
6005	Batch Post Service Cr. Memos	5	36	1317	8	8
6006	Delete Service Email Queue		6	1323	3	3
6007	Insert Fault/Resol. Relations	1	11	1334	4	4

#	Object name	Coupling	Δ C	LOC	Δ L	Methods	Δ M
416	Release Service Document	5		45	37	9	4
5818	Undo Service Shipment Line	20	-2	190	254	12	16
5819	Undo Service Consumption Line	22	-6	262	592	17	22
5900	ServOrderManagement	29		345	936	18	18
5901	ServLoanerManagement	7		106	1042	6	6
5902	Service Inv.-Printed			4	1046	1	1
5903	Service Shpt.-Printed			4	1050	1	1
5904	Service Cr. Memo-Printed			4	1054	1	1
5905	Service-Printed			4	1058	1	1
5906	ServLogManagement	8		341	1398	39	38
5911	Serv Reg.-Show Ledger Entries	1		3	1401	1	1
5912	ServLedgEntries-Post	19		589	1940	24	19
5913	FaultResolRelation-Calculate	6		119	2059	2	2
5915	Customer-Notify by Email	2		22	2081	2	2
5916	ServMailManagement	3	2	15	2084	2	1
5917	Process Service Email Queue	2		20	2104	1	1
5918	ServOrder-Check Response Time	9		119	2223	4	4
5919	Serv Reg.-Show WarrLdgEntries	1		3	2226	1	1
5922	Serv-Quote to Order (Yes/No)	3		7	2233	1	1
5923	Service-Quote to Order	16		117	2345	6	4
5931	Resource Skill Mgt.	4		441	2786	34	34
5932	Service-Get Shipment	5		35	2821	3	3
5950	Service-Calc. Discount	8		103	2929	7	7
5951	Service-Disc. (Yes/No)	1		5	2934	1	1
5971	Service Header Apply	3		28	2962	1	1
5972	Service Info-Pane Management	13		67	3029	13	13
5979	Service-Post and Send	6	-1	32	3061	4	4
5980	Service-Post	28	-2	231	3322	18	19
5981	Service-Post (Yes/No)	6		36	3356	9	8
5982	Service-Post+Print	7		36	3392	4	4
5985	Serv-Item Tracking Rsrv. Mgt.	14		125	3529	15	14
5986	Serv-Amounts Mgt.	15		332	3864	22	22
5987	Serv-Posting Journals Mgt.	35		300	4171	31	30
5988	Serv-Documents Mgt.	43		963	5117	63	59
6085	Serv. Ledg Bar Chart DrillDown	1		9	5126	1	1

#	Object name	Coupling	LOC	Δ L	Methods	Δ M
5900	Imp. IRIS to Area/Symptom Code	3	14	14	2	2
5901	Import IRIS to Fault Codes	1	2	16	1	1
5902	Import IRIS to Resol. Codes		2	16		0

#	Object name	Coupling	Δ C	LOC	Δ L	Methods	Δ M	Actions	Δ A
5900	Service Order	21		91	88	39	39	23	23
5901	Service List	2		9	97	3	3	1	1
5902	Service Order Subform	15		99	196	32	32	16	16
5903	Service Item Lines			99	196		0	8	8
5904	Service Line List	2		2	198	1	1	1	1
5905	Service Lines	16		172	369	59	59	34	34
5906	Service Item Worksheet	10		49	418	10	10	12	12
5907	Service Item Worksheet Subform	9		76	494	42	42	16	16
5908	Service Order Types	2		3	497	1	1	2	2
5909	Service Item Groups	4		6	503	2	2	6	6
5910	Service Costs			6	503		0		0
5911	Service Comment Sheet	7		32	535	4	4		0
5912	Service Ledger Entries	3	2	4	538	3	2	3	2
5913	Warranty Ledger Entries	3	2	4	541	3	2	3	2
5914	Service Order Statistics	10		230	771	29	29		0
5915	Service Tasks	11		195	966	34	34	4	4
5916	Service Hours	1		19	985	3	3	1	1
5920	Service Document Log	8		41	1026	4	4	2	2
5921	Available Loaners	4		13	1039	2	2	4	4
5922	Loaner Card	1		2	1041	2	2	3	3
5923	Loaner List	1		1	1042	1	1	4	4
5924	Loaner Entries			1	1042		0		0
5925	Fault Areas			1	1042		0		0
5926	Symptom Codes			1	1042		0		0
5927	Fault Codes			4	1046	2	2		0
5928	Resolution Codes			4	1046		0		0
5929	Fault Reason Codes			1	1047	1	1	2	2
5930	Fault/Resol. Cod. Relationship	4		64	1111	14	14		0
5931	Service Register			64	1111		0	2	2
5932	Report Selection - Service	1		16	1127	4	4		0
5933	Service Invoice	13		68	1199	37	37	12	12
5934	Service Invoice Subform	6		51	1250	33	33	11	11
5935	Service Credit Memo	14		72	1326	37	37	14	14
5936	Service Credit Memo Subform	4		44	1370	30	30	8	8
5941	Repair Status Setup			44	1370		0		0
5942	Repair Status			1	1371	1	1		0
5943	Service Order Status Setup			3	1374	1	1		0
5944	Service Shelves			3	1377	1	1		0
5949	Posted Serv. Shpt. Line List			3	1377		0	1	1
5950	Posted Shpt. Item Line List			3	1377		0		0
5951	Posted Service Invoice Lines	1		4	1381	3	3	3	3
5952	Posted Service Cr. Memo Lines	1		4	1385	3	3	3	3
5954	Service Item Substitutions			2	1387	1	1	1	1
5955	Standard Service Code Card				1387		0		0
5956	Standard Service Code Subform	1		12	1399	11	11	1	1
5957	Default Service Hours	1		16	1415	2	2		0
5958	Standard Service Codes			16	1415		0		0
5959	Standard Serv. Item Gr. Codes	3		34	1449	11	11	1	1
5961	Service Email Queue	2		14	1463	3	3	3	3
5964	Service Quote	7		43	1506	27	27	7	7
5965	Service Quote Subform	13		74	1580	28	28	15	15
5966	Service Quote Lines	9		84	1664	41	41	16	16
5968	Service Document Registers	3		22	1686	2	2	1	1
5970	Posted Service Shipment Lines	3		30	1716	15	15	7	7
5971	Posted Service Credit Memos	3	1	14	1730	8	8	6	6
5972	Posted Service Credit Memo	4	1	31	1773	12	12	8	8
5973	Posted Serv. Cr. Memo Subform			2	1775	2	2	2	2
5974	Posted Service Shipments	2		8	1783	5	5	12	12
5975	Posted Service Shipment	3		22	1817	8	8	13	13
5976	Posted Service Shpt. Subform	5		26	1843	14	14	9	9
5977	Posted Service Invoices	2	1	15	1858	9	9	7	7
5978	Posted Service Invoice	4	1	32	1908	12	12	8	8
5979	Posted Service Invoice Subform	1		5	1913	4	4	3	3
5994	Get Service Shipment Lines	4		26	1939	9	9	3	3
5999	Available - Service Lines	27		169	2108	22	22	3	3
6030	Service Statistics	10		151	2259	19	19		0
6032	Service Shipment Statistics	1		10	2269	1	1		0
6033	Service Invoice Statistics	7		50	2319	2	2		0
6034	Service Credit Memo Statistics	7		50	2369	2	2		0
6036	Service Lines Subform	1		16	2385	2	2		0
6037	Service Shipment Lines Subform	1		14	2399	2	2		0
6038	Service Invoice Lines Subform	1		13	2412	2	2		0
6039	Service Cr. Memo Lines Subform	1		13	2425	2	2		0
9317	Service Quotes	2		10	2435	6	6	7	7
9318	Service Orders	12		32	2467	13	13	21	21
9319	Service Invoices	3		19	2492	9	9	9	9
9320	Service Credit Memos	3		19	2517	9	9	9	9

Table relations

ER Diagram recommendations

We recommend you move these out

Table naming
Service Order Posting Buffer
Service Document Register

Also these too x-Service Line (36)

Table naming
Service Header
Loaner Entry
Service Line
Service Item Line
Service Comment Line
Service Ledger Entry
Service Document Log
Service Shipment Header
Service Invoice Header
Warranty Ledger Entry
Service Email Queue
Service Cr.Memo Header
Service Shipment Item Line
Service Shipment Line
Service Shipment Buffer
Service Invoice Line
Service Cr.Memo Line
Service Order Type
Repair Status
Service Item Group
Fault/Resol. Cod. Relationship
Standard Service Item Gr. Code
Service Shelf
Fault Reason Code
Fault Area
Symptom Code
Fault Code
Resolution Code
Service Hour
Service Cost
Standard Service Line
Service Register
Loaner
Fault Area/Symptom Code
Service Status Priority Setup
Standard Service Code

Service Order Management

Objects

Data Flow Diagram

Table relations

ER Diagram recommendations

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